Cross Cultural Skills Training
 

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Summary of Communication Techniques

  • Know your audience and match your message to the audience.
  • Respect your audience and suspend judgments.
  • Know exactly what you want to achieve.
  • Think and organize before you proceed.
  • Think about your audience's point of view.
  • Be mindful of what you face and body are conveying nonverbally.
  • Listen carefully to all responses.
  • Be willing to share what you know and hear what you don't know.
  • Stay focused on what you want to achieve and don't get distracted.
  • Find a way to get your audience to explain what they think you said. Discuss differences until you hear a satisfactory version of the message you wanted to convey.

Summary

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10 of 10 
Introduction
Module 1
Module 2
Module 3
Conclusion